Last Updated: October 29, 2025
We take your privacy seriously. Here's the straight talk on how we handle your info at Draventhward Fitness.
Look, we get it - nobody actually enjoys reading privacy policies. But since you're training with us at Draventhward Fitness, we figured you'd wanna know what happens with your personal info.
This policy covers everything related to our facility at 1247 Granville Street in Vancouver, our website, mobile apps, and any other ways you interact with us. By signing up for membership, booking classes, or just browsing our site, you're agreeing to what's laid out here.
We're based in Canada, so we follow all the applicable privacy laws including PIPEDA (Personal Information Protection and Electronic Documents Act) and BC's privacy legislation. We're not trying to be sneaky - just transparent about how things work around here.
When you sign up, we'll ask for the basics - name, email, phone number, address, date of birth. Pretty standard stuff you'd expect from any gym membership.
Since we're dealing with high-intensity training and athletic performance, we need to know about your medical history, injuries, fitness goals, and any limitations. Our coaches use this to keep you safe and design programs that actually work for YOUR body. We also track your workout progress, weights lifted, times recorded - all that good stuff that shows how you're crushing it.
Credit card details, billing address, payment history. We use secure third-party processors for this - we don't actually store your full card numbers on our systems.
Like most websites, we collect IP addresses, browser types, device info, and how you navigate our site. This helps us figure out what's working and what needs improvement.
Sometimes we take photos or videos during classes or training sessions for marketing, form checks, or progress tracking. We'll always ask permission first if we plan to use your image publicly.
We're not gonna sell your email to spam companies or anything shady like that. Here's what we actually do with your info:
Everything we do with your data ties back to providing better training, keeping you safe, and running a solid facility. That's it.
We don't just hand out your info to random companies. But there are some legitimate situations where sharing happens:
Payment processors, email platforms, booking software, cloud storage - basically the tech that keeps everything running. These companies are contractually obligated to protect your data and can't use it for their own purposes.
If you're working with one of our nutrition coaches or getting referred to a physiotherapist, we might share relevant info with them - but only what's necessary for your care.
If we're legally required to disclose information (court orders, government requests, etc.), we'll comply. We might also share info to protect the safety of our members, staff, or facility.
If Draventhward Fitness ever gets sold or merged with another company, your data would transfer as part of that. We'd make sure the new owners maintain the same privacy standards.
We take security seriously, especially when it comes to your health data and payment info. Here's what we've got in place:
No system is 100% foolproof, but we're doing everything reasonable to keep your info locked down. If there's ever a breach, we'll notify affected members right away as required by law.
Yeah, we use cookies - not the protein kind, unfortunately. These are small files that help our website remember you and work properly.
These keep you logged in, remember your preferences, and make the site actually function. Can't really turn these off if you want things to work.
We use tools like Google Analytics to see how people use our site - what pages get visited, where people click, that kind of thing. Helps us improve the experience.
These track whether our ads are working and can show you relevant content based on your interests. You can opt out of these through your browser settings.
Most browsers let you control cookies through their settings. Just know that blocking certain cookies might make parts of our site not work as smoothly.
Under Canadian privacy law, you've got some solid rights when it comes to your personal data:
You can request a copy of all the personal info we have on you. We'll provide it in a readable format within 30 days.
If something's wrong in your profile or records, let us know and we'll fix it ASAP.
Want us to erase your info? We'll do it, except for stuff we're legally required to keep (like financial records for tax purposes).
Unsubscribe from promotional emails anytime - there's a link at the bottom of every message we send.
You can ask us to limit how we use your data in certain situations.
If you gave permission for something specific, you can take it back anytime.
To exercise any of these rights, just shoot us an email at info@draventhward.info or give us a call at (604) 555-7829. We'll need to verify your identity first, but then we'll get you sorted out.
We don't keep your info forever - that'd be weird and unnecessary. Here's our retention schedule:
After these periods, we securely delete or anonymize the data so it can't be linked back to you. If there's a legitimate legal or business reason to keep something longer, we'll maintain only what's necessary.
Our website and services integrate with various third-party platforms to enhance your experience. Each of these has their own privacy policies that you should check out:
We use Stripe and other payment processors to handle transactions. They've got bank-level security and their own privacy policies governing how they handle payment data.
Our site has links to our Instagram, Facebook, and other social profiles. When you click through, you're subject to those platforms' privacy policies - not ours.
We use email marketing platforms to send newsletters and updates. These services track opens and clicks to help us understand what content resonates.
Class bookings and appointment scheduling go through specialized software that helps us manage capacity and send reminders.
We vet our third-party providers to make sure they meet reasonable privacy and security standards, but we can't control their policies once you're on their platforms. Use your best judgment and read their terms if you're concerned.
We train athletes of various ages, including youth programs for developing athletes. Here's how we handle privacy for minors:
Anyone under 19 (the age of majority in BC) needs parental or guardian consent to sign up. The parent/guardian must provide their own contact info and approve the collection and use of the minor's data.
For youth members, we collect the same basic info - name, age, emergency contacts, health information relevant to training safely. Parents have the right to access, correct, or delete their child's information at any time.
We're extra careful with photos and videos of minors. We won't use any images of youth athletes in marketing materials without explicit written consent from a parent or guardian.
Parents can contact us anytime to review what information we